Reference

Our Terms Shape How Your Account Works

When you open an account with dino138, these Terms and Conditions set out exactly what we both commit to — how deposits flow through DANA, OVO, GoPay and…

Deposits via DANA, OVO, GoPay, QRISWithdrawal verification processAccount security and data handling
Explore the Lobby Read FAQ
dino138 Our Terms Shape How Your Account Works
GET HELP

Contact Us About Your Terms

If you have questions about what our Terms mean for your account, or if you believe we've not followed them, reach out through any of these…

Live Chat Support Open the chat bubble in the bottom-right corner of the lobby or this page.
Email Inquiry Send a detailed message to our legal and support inbox.
In-Account Messaging Log into your account, visit the Help or Support section, and submit a ticket.
SECURITY & DATA

How We Protect Your Information

Your account data, payment history and personal details are core to how we operate fairly.

Encryption Standard

All deposits via DANA, OVO, GoPay and QRIS, plus your account username and transaction history, are encrypted with industry-standard protocols. Data travels through secure channels only.

Retention Policy

We keep your account and transaction records for as long as your account is active, plus a legal hold period afterward. Once that period expires, we securely delete personal data unless law requires us to retain it.

Cookie and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how you use the lobby. You can disable non-essential cookies in your browser; essential ones keep the account secure and functional.

Access Requests

You have the right to request a copy of all data we hold about you. Submit this request through our in-account Help section or email our support team. We'll compile and send your data within 14 days.

Update and Correction

If your registered name, email or phone number changes, log into your account and update it in your Profile section. Contact support if you cannot access your profile or believe your data is incorrect.

Data Breach Protocol

In the unlikely event of unauthorized access, we notify affected account holders immediately via email and in-account alert. We also inform relevant authorities where local law requires it.

Questions About Your Account Terms

Read answers to the questions our players ask most about how our Terms and Conditions work day-to-day — from deposit and withdrawal rules to account closure and what happens if we need to suspend play.

By creating an account, you confirm you meet our minimum age requirement, you will use the account only for your own play (not for a third party), and you will not use bots or automated tools. You also agree to these Terms, our privacy policy, and any house rules posted in the lobby. Where local law permits, you can access live tables, slots, sportsbook and other game rooms.

Yes, if we detect suspicious activity, repeated breaches of these Terms, or if local law requires it, we may suspend or close your account. We'll notify you in writing (via email or in-account message) and explain the reason. You can appeal through our support team within 7 days. Any balance in your account at closure will be processed for withdrawal according to our Terms.

Contact our support team immediately through live chat or email with your transaction ID and details. For DANA, OVO, GoPay and QRIS transfers, we can usually trace the issue within one business day. Our team will either correct the error or escalate it to the payment provider's dispute team.

Withdrawal timing depends on your payment method. DANA, OVO and GoPay withdrawals typically arrive within 2 to 4 hours after we verify your account and process the request. QRIS transfers may take up to 6 hours. Bank transfers take 1 to 2 business days. We always send you a confirmation email when your withdrawal is on its way.

Yes. Log into your account, go to your Wallet settings, and update your preferred deposit and withdrawal method. You can link multiple DANA, OVO, GoPay or QRIS accounts to your profile. However, withdrawals must go to the same payment method you used to deposit unless you contact support to request an exception.

Inactive accounts remain open and your balance is safe. However, after 12 months of no activity, we may charge a small dormancy fee each month to cover security and data storage costs. Before charging, we'll send you a warning email. You can reactivate your account at any time by logging in or contacting support.

You have the right to request data deletion where local law permits. Submit a written request through our in-account Help section or email our support team with your account username. We'll confirm your identity and delete personal data within 30 days, except where we're required to retain it for legal or financial compliance reasons.

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