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How dino138 Protects Your Privacy

When you open an account with dino138, your personal information and payment details stay secure through encryption and strict access controls.

Encrypted account dataSecure payment handlingYour access rights
dino138 How dino138 Protects Your Privacy
PRIVACY CONTACT

Request Changes to Your Data

You have the right to access, correct or request deletion of your personal information.

Live Chat Support Open the chat widget in your account dashboard and select 'Privacy Request'.
Email Request Send your privacy request to [email protected] with your account username, registered email and the…
Account Settings Go to Settings > Privacy & Security to review what data we hold, update…
SECURITY PRACTICES

How We Keep Your Account Safe

dino138 uses industry-standard encryption to protect your login credentials, personal information and payment transactions.

Encryption & Tokenization

Your password and payment information are encrypted using TLS 1.2. Wallet transactions via DANA, OVO, GoPay and QRIS use tokenized payment protocols so raw details never reach our database.

Identity Verification

During registration, you upload government ID and confirm your registered email. This two-step check prevents account fraud and ensures payouts go to the correct account holder.

Activity Monitoring

Our system flags unusual login locations, rapid withdrawal requests or multiple failed logins. If we detect suspicious activity, we'll send you an instant alert and may temporarily lock your account.

Data Retention

Active account data is held for the duration of your membership. After closure, we retain records for seven years for regulatory compliance, then purge them permanently from all systems.

Third-Party Compliance

We share account verification data with our payment partners and fraud-detection providers only. These partners sign data-protection agreements and access your information only to process payments and prevent fraud.

Cookie & Tracking Policy

We use essential cookies to keep you logged in and functional cookies to improve your lobby experience. Analytics cookies help us see which games are most-used by players in Bandung and Medan so we can improve features.

Privacy Policy Questions

Here are the most common questions about how dino138 handles your data and privacy.

We collect your full name, date of birth, email address, phone number and a copy of your government-issued ID for identity verification. During your first deposit, we also capture your preferred payment method—DANA, OVO, GoPay or QRIS—and your bank account or wallet details. We use this information only to verify your identity, prevent fraud and process your withdrawals.

Your wallet credentials are never stored on our servers. When you deposit via DANA, OVO, GoPay or QRIS, the payment gateway generates a secure token that represents your transaction. We see only the token and transaction amount, not your actual wallet password or PIN. All data is encrypted using industry-standard TLS 1.2 protocols.

Yes. Go to Settings > Privacy & Security and select 'Request Data Export'. You'll receive a complete file of your personal information, account history and transaction records within five business days. You can also email [email protected] with your account username and request a manual export.

After you close your account, we retain your personal data for seven years to comply with Indonesian financial regulations and anti-money-laundering requirements. After the seven-year period, all your data is permanently deleted from our systems. You can request early deletion of non-essential data by contacting our privacy team.

We do not sell your data to third parties. We share information only with payment processors, fraud-detection providers and our compliance partners when necessary to process your deposits and withdrawals. Where local law permits, we may send you account updates and promotional messages to your registered email. You can manage these preferences in Settings > Communication at any time.

Contact our support team immediately via live chat or email [email protected]. We monitor all accounts for unusual login locations, rapid withdrawals and failed login attempts. If we detect suspicious activity, we'll lock your account and send you an alert. Change your password immediately and do not share it with anyone claiming to be from dino138 support.

We use essential cookies to keep you logged in and session cookies to remember your lobby preferences and game history. Analytics cookies help us understand which games are popular so we can improve your experience. You can disable non-essential cookies in your browser settings, though this may affect your ability to use some features like live table persistence.